Hey Al! Glad you liked the list enough to bookmark it! :) - Regarding your question we haven't covered that topic specifically on the podcast (yet). It's a great idea for an episode, so I'll certainly put it on list in some form.
As for advice... i could spend on hour on this question so I'll leave it a just an item or two for now. My MSP years were some of the most informative of my career. The amount of different tech and environments you'll have hands on seems overwhelming to a lot of people, but embrace it. You will learn a TON with all that different tech, and you'll learn how IT gets applied to orgs of MANY different sizes which will serve you well throughout your career.
The other item I'll leave here is the advice to guard your mental health. The work is never ending at an MSP and you'll feel the urge to strive for tickets = 0 (I did). Tickets will rarely (if ever) = 0. When that clock hits 5pm and there are no urgent / burning items (which SHOULD be the norm), say to yourself "The End". Go home, recharge, come back fresh the next day. The tickets will still be there. Don't wait to think about burnout until you're burnt out. I don't recommend it.
Bookmarked this one! Any advice on how to thrive at an MSP?
Hey Al! Glad you liked the list enough to bookmark it! :) - Regarding your question we haven't covered that topic specifically on the podcast (yet). It's a great idea for an episode, so I'll certainly put it on list in some form.
As for advice... i could spend on hour on this question so I'll leave it a just an item or two for now. My MSP years were some of the most informative of my career. The amount of different tech and environments you'll have hands on seems overwhelming to a lot of people, but embrace it. You will learn a TON with all that different tech, and you'll learn how IT gets applied to orgs of MANY different sizes which will serve you well throughout your career.
The other item I'll leave here is the advice to guard your mental health. The work is never ending at an MSP and you'll feel the urge to strive for tickets = 0 (I did). Tickets will rarely (if ever) = 0. When that clock hits 5pm and there are no urgent / burning items (which SHOULD be the norm), say to yourself "The End". Go home, recharge, come back fresh the next day. The tickets will still be there. Don't wait to think about burnout until you're burnt out. I don't recommend it.
Thank you for the advice! I appreciate it.